The Uncommon Approach to problem solving is characterized by three qualities:

1. Robert Aurbach listens. Effort spent solving the "wrong" problem rarely provides good value. Understanding the core concerns behind an assignment is critical to results that are complete and sustainable.
2. Rob synthesizes. He builds on information that comes from a wide range of disciplines and sources. Often the key to innovation is a suggestive result found elsewhere. An example is the application of neuroscientific understanding to injury management.
3. Rob collaborates. Solutions imposed on others often result in resistance. Often there are multiple ways to achieve a necessary outcome. Sometimes the insights of those involved help stimulate solutions that can be supported by stakeholders as a consensus approach. Such solutions are often more effective and sustainable than prescriptive control.

Holistic Approaches

Holistic approaches to injury management recognize the individual is not a machine with a broken part, but rather a dynamic reflection of all the inner and outer experiences to which he or she is subjected.

Holistic approaches to drafting and improvement of legislation and regulations requires that the cultural context be considered. People comply better with systems that fit comfortably with their values. Stakeholders can almost always be drawn into a consensus about regulation that seeks to minimize adverse impacts while achieving the desired outcome.

Holistic approaches work flow consider the context in which the work sits and minimises repetition, unnecessary manual processes and reliance on resources that are out of the user' control.

Holistic approaches to management are designed around managers who really understanding their roles, understand the place of their work in the "big picture" of the organization, and who understand the psychological aspects of leadership.

Workflow Analysis

Rob has engineered the successful development of numerous innovative strategies and implemented tactical solutions in response to business challenges in an increasingly complex and global environment.

• Analysed the multi-agency workflow surrounding avenues of child abuse reporting, disclosing critical gaps leading to systemic malfunction.
• Provided assessment for Comcare of the risks and opportunities attending the implementation of a new claims' management organizational strategy. Risk identification allowed retooling of the project to avoid significant pitfalls.
• Design of regulatory frameworks in several jurisdictions considered.

Collaboration

Rob recognizes that idea generation, consensus building and uncovering core values are critical tasks when assisting the breaking down of professional "silos" and encouraging culture change. Some examples include:

• Leading diverse stakeholders to consensus in a mandated multidisciplinary approach to child abuse reporting and intervention.
• Assisting the Australian Rehabilitation Providers national organization to develop its strategic planning through group facilitation.
• Leading stakeholder groups to consensus regarding legislative and/or regulatory change across multiple jurisdictions.